Met a girl yesterday. Australian. Just arrived, more or less, trying to find a job in PR. We’re hiring, but not at that level.Wanted to help her out, contact of a client, that kind of thing. So gave her some tips, some leads. What would you have done?
Forget stealing your pocket money, I’ll fight you for your crumbs
Some people, some agencies are doing opposite. No tips, no leads, no hires. Indeed, they’re laying off, scrambling for crumbs. Old school stuntster, Mark Borkowski, Tweeted yesterday that he’d seen 18 agencies fight over a £20k project brief. 18 agencies, for a £20k brief. Why did people agree to take part? Must have been an amazing brand for creds/door opening, or they’re desperate. Maybe both. But how does this happen?
Let down by “the best”
The benchmark agencies like Lexis, Cohn & Wolfe, are laying off. Clients are walking away. I’ve seen how those places run so frankly, it doesn’t surprise me. Burned by shitty service, poor results, lame ideas, clients won’t have it any more. That the benchmark agencies have been tarred and feathered by client walkouts is important – clients can’t get no satisfaction. So it affects other agencies. It affects pitch processs. How did it come to this? Either way, like Eddie the Eagle, my newly arrived Aussie aquaintance couldn’t have timed her landing worse.
A tooth and claw fight (well, at least some hair pulling)
Still, at least she’s geting to see London. And the travel bug may supercede the urge to advance her career in the world’s premier global PR hub. Until then, our Brisbabe babe will have to slug it out with a growing list of growling PR job seekers. What about the rest of us? Agencies have to bear their teeth and duke it out more than ever before. Fight to keep clients – who are being wooed seduced by a slick of great pretenders on a daily basis – and fight to win more.
Punch it Chewie, (the new business hyper drive button, that is)
Another reason for the funky pitch prosess is that everyone is accelerating their new business drive. Like bad sell-ins to long-suffering journalists, these agencies are bombarding clients with tricks and promises straight out of Glengarry, Glen Ross. Large growth agencies like the one I’m in keep on keepin on, but the start-ups that emerged from the boom are fighting for their lives and the mature businesses that are too old and fat are haemorrhaging clients. Competition has simply increased, and with it choice of agencies.
Procurement’s cloaked masters emerge from the dark
Another reason for extra long pitch lists is the re-emergence of procurement teams. These penny pinchers are the masters of the recession universes and – as much as I respect what they do – they’re somewhat enthusiastically turning pitch processes into real pains in the dick. Lets face it, competing with ten agencies instead of four, going through four rounds instead of two, and submitting two proposals instead of one run your emotions harder and explode your free time. Still, we fight and love it – what, apart from the love of a client, can beat the thrill of the chase?
Survival skills
But how do the best agencies keep clients, how do they win them and what can tanned Australians who have just landed in our frozen country looking for PR streets paved with gold rather than grey-shit slush do to sell-themselves? Four key things:
- Service – you have to offer better service than anyone
- Value – to hold your price, the best value is crucial – that means achieving consistently better results than any other agency
- Hustle – that means hustling media, hustling new ideas, hustling new business, hustling your teams
- Interactive – if you haven’t upskilled yet, do it now. The media isn’t waiting to integrate interactive into their offer, why should PROs?
The end of time wasting?
This advice seems lost on some. An example is this video from a B2B agency. Why would you do this? It is lame. L-A-M-E. Why would you put your agency’s name on this? It says: we can make, unfunny, topical videos badly. If I was a client, I wouldn’t want to buy the quality, the script, the branding on it. It’s an anti-advert in a time when most agencies can least afford it. Another example is the rise of interactive specialists. In most cases, these people could equally be called timewasting specialists. Yes, we know you have to blog, use Twitter etc. But some of you seem to be blogging so often and spending so much time on Twitter – at least an hour per day. That’s an hour you could be servicing clients, developing ideas for your agency or hustling new business. You could be teaching staff how to do things better. You could be creating, but instead, you’re sending links we’ve all already seen, telling us about how much snow is on the pavement, and generally trying to boost your personal online visibility under the guise that you’re doing it for your agency.
How long before HRs use tools like Tweet Wasters to analyse how much time staff ‘waste’ on sites like Twitter? Either way, whether you’re scratching out new work leads or clinging onto your job, using every minute to deliver service, show value, hustle and demonstrate innovation has become mission critical.